WARRANTY SERVICE / SERVICE DEPARTMENT

Contact info:
Service Department
Tel: 714-754-7848 ext: 131
Toll Free: 800-550-1984 ext. 131
E-mail: [email protected]

All items for repairs must be authorized by OTS prior to return. No shipments will be accepted without prior approval and a return merchandise authorization (RMA number given by OTS). To create an RMA number online, please fill out our RMA form here : https://oceantechnologysystems.com/service/return-authorization-form/  The RMA number must appear on the outside of the shipping container. Returns must be sent freight prepaid unless otherwise agreed in writing. If merchandise is returned to OTS because it cannot be delivered due to Dealer error, Dealer agrees to pay all re-shipping charges in addition to the original shipping charges. All returned items are subject to inspection by OTS and must contain all original packaging, material, and contents. If return includes an exchange, replacement items will be shipped upon receipt and inspection of the original items returning to OTS – no cross shipping permitted.

Shipping

OTS will use its best efforts to ship orders promptly. OTS shall not be liable for delays or failure to ship products regardless of the reason. Servicing returns and consignment returns are at Dealer’s shipping expense.

• Shipping Method: All orders will be shipped FOB Santa Ana, California via UPX Freight, unless otherwise noted by Dealer. Two day, three day, overnight, or any other specialty shipping must be noted by Dealer and at Dealer’s expense.

• Handling Fees/Drop Shipping: Shipments carried by Dealer’s own freight will be charged an OTS handling fee figured by standard rates. Any order requiring a drop ship will be charged $25.00 drop ship processing and handling fee.

• Duties, Taxes, Fees: OTS is not responsible for any duties, taxes, or any other fees and this document serves to trump any other document.

Orders

All orders are subject to acceptance by OTS at 3133 West Harvard St., Santa Ana, CA 92704, USA. Orders will be accepted only on the terms set forth in the Terms & Conditions and at the prices then in effect.  All sales are deemed made in Orange County, California.  OTS may refuse to accept any order for any reason that OTS determines in good faith to be detrimental to its best interest. 

• Expedited Orders: For expedited orders requiring same day service, a $100.00 expediting fee will be charged (if product is in stock and we are able to accommodate the request).
• Non-cataloged items: A 50% deposit is necessary before work will start on all non-cataloged, specials and/or custom designed items.
• ComRope Orders: All ComRope and Comm Cable orders are custom built to order.  Once your order is placed it cannot be cancelled or returned without penalty. 
• Order Holds: Any order ready to be shipped which has not received payment will be held for a maximum 7 days and then re allocated as usable stock for other orders unless otherwise arranged with OTS. The order will not be canceled, and product will be re assigned ready for shipment upon payment.
• Shipping Method: All orders will be shipped FOB Santa Ana, California via UPX Freight, unless otherwise noted by Dealer. Two day, three day, overnight, or any other specialty shipping must be noted by Dealer and at Dealer’s expense.
• Handling Fees/Drop Shipping: Shipments carried by Dealer’s own freight will be charged an OTS handling fee figured by standard rates. Any order requiring a drop ship will be charged $25.00 drop ship processing and handling fee.
• Duties, Taxes, Fees: OTS is not responsible for any duties, taxes, or any other fees and this document serves to trump any other document.

Minimum Order

A $25.00 service charge will be applied to any order less than $100.00

*AGA and Guardian parts excluded

Discrepancies

Unless OTS is notified in writing 30 days from the date of shipment of any shortages, overages, irregularities, or dissatisfaction with terms, discounts, prices, or conditions of sale, Dealer has accepted the order as shipped and invoiced. Claims for damages and shortages resulting from common carrier transit must be filed with the carrier upon receipt of merchandise. OTS is not held responsible for damages resulting from shipping delay, shipping errors, or non-delivery.

Payments

Forms of Payment OTS accepts:

• Electronic Funds Transfer (EFT) / Wire Transfer: Please see the OTS Wire Transfer form. Please note there is a $30 wire transfer fee.
• International Credit Cards*: International Credit Cards will only be accepted on discretionary basis dependent on country with a photo of the front and back of the credit card as well as a photo of matching identification.
• Terms: Pre Approved Negotiated Basis Only.
• Late Payments: For all orders with late payments past 30 days a 2% interest fee will be charged on account.

Product Returns

All returned items must be authorized by OTS prior to return. No shipments will be accepted without prior approval and a return merchandise authorization (RTA number given by OTS). The RTA number must appear on the outside of the shipping container. Returns must be sent freight prepaid unless otherwise agreed in writing.  If merchandise is returned to OTS because it cannot be delivered due to Dealer error, Dealer agrees to pay all re-shipping charges in addition to the original shipping charges. All returned items are subject to inspection by OTS and must contain all original packaging, material, and contents.  If return includes an exchange, replacement items will be shipped upon receipt and inspection of the original items returning to OTS – no cross shipping permitted.

• Restocking Fee: Returns must be on unused items and within 30 days of purchase. There will be a 25% restocking charge on all new OTS merchandise that is returned complete and can be sold as new. There will be a 50% restocking charge on all items not returned complete or with visible signs of usage, damage, wear and tear, missing contents and/or that cannot be sold as new. All items not manufactured by OTS may be returned for a 50% restocking fee.
• Custom Orders: There are no returns on custom orders.