Department: Sales
Reports To: Sales Manager

Job Summary

The International Sales Representative is responsible for the ongoing development of an assigned territory, supporting both existing customers and new prospects to help the sales department achieve growth targets.

Primary Responsibilities

• Create and execute a territory sales strategy aligned with personal objectives and company growth goals.

• Respond to phone calls and emails professionally and within 1 business day.

• Communicate regularly with current and prospective customers, provide solutions as needed, and oversee all sales activity in the assigned territory.

• Travel to customer locations to present products, services, and pricing in a professional manner.

• Submit required paperwork (expense reports, trip reports, etc.) in a timely manner.

• Maintain compliance with established Key Performance Indicators (KPIs).

• Attend weekly sales meetings/conference calls and 1:1 meetings with the Sales Manager.

• Follow up monthly on all open quotes and document updates/next steps in the appropriate database.

• Develop strategic account plans for top customers and submit to the Sales Manager.

• Maintain a sales pipeline aligned with close ratio and quota requirements.

• Maintain records to support sales forecasts, territory potential, workload analysis, customer visit/call programs, and sales routing.

• Collect and report competitive information to management.

• Attend key training activities and exhibit at military/government trade shows.

• As applicable, manage the order process professionally and recommend products/services that meet customer needs.

• Apply advanced product knowledge to assist customers and internal support staff when needed.

• Understand and support established sales policies and procedures to ensure efficient customer service.

• Resolve customer complaints and issues in cooperation with management.

• Assist with training of sales staff as requested.

• Adhere to company procedures, policies, and core values while accurately representing the company.

• Perform duties efficiently to reduce costs and maximize profitability when possible.

• Develop and submit an annual travel plan (customer visits, demo days, trade shows, seminars, etc.).

• Book airfare and travel accommodations in a timely manner to secure best available rates.

• Use sound judgment and discretion when handling sales inquiries.

• Prepare quotes, contracts, and RFP/RFI responses with accurate product configurations.

• Draft and distribute professional correspondence (emails, memos, faxes) using initiative and timely follow-through.

• Maintain accurate records in Syteline and other relevant databases.

• Perform general administrative tasks as needed (filing, copying, faxing, mailing) and maintain organized filing systems.

• Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Willingness to travel extensively (approximately 50%–70%).

• Strong ability to plan and organize projects independently while working remotely.

• Self-motivated, autonomous, and proactive.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite; minimum typing speed of 50 WPM.

• Strong organizational, problem-solving, analytical, and interpersonal skills; able to manage priorities and workflow.

• Ability to follow written and verbal instructions and work effectively with diverse individuals at all levels.

• Good judgment with the ability to make timely, sound decisions; flexible, innovative, and team-oriented.

• Detail-oriented with a willingness to work within changing priorities.

Education and Experience

• Associate’s degree (A.A.) or equivalent and 1–3 years of related experience, or an equivalent combination of education and experience.

• Valid driver’s license with a clean driving record.

• Must be professional and able to pass a background check.

• SCUBA certification is not required but recommended.

Physical Demands

• Comfortable around/in water and on boats; able to swim and stand in water.

• Capable of travel demands (driving, flying, boating).

• Able to sit, stand, and work at a computer for extended periods; frequent use of hands/fingers; ability to talk/hear regularly.

• Ability to lift equipment up to 70 lbs.

• Comfortable working in varied environments, including high humidity and cold weather.

Work Environment

When in town, this role reports to company headquarters in an office setting. Travel is global as needed, including frequent work on military/government installations and occasional work on/in/around water.